We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.
To be eligible for a return, your item must be in the same condition that you received in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@chromaframing.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Each Frame is custom-configured (specific orientation/finish combinations made to order) are final sale and non-refundable.